Microsoft word - new frequently asked questions aug2010.doc

Frequently Asked Questions

Q. Who is Elixir and what do they do?

A: Patient Overview

THE ONLY SYSTEM OF ITS KIND IN SOUTH AFRICA

The nature of the Elixir Systems is saving lives. Elixir manufacture and supply
emergency medical bracelets and necklaces. These bracelets are unique as they are pre
engraved and available at approximately 600 pharmacies throughout South Africa.
The Elixir Medical bracelets and necklaces are pre-engraved with the Chubb Emergency
Call Centre telephone number, the new design disc’s have the Patient Portal website this
together with a unique disc number.
In an emergency, the attending medical officer simply phones the Chubb emergency call
centre and quotes the unique disc number to the operator. The operator will enter the disc
number on his computer and his screen will display all the patients medical information
as well as all their personal details, including, Medical condition, Allergies, Medication
and next of kin.
The SMS service. In an emergency an SMS will be sent directly to the attending medical
officer within about ten seconds, relaying all vital information.
The patient Portal. The attending medical officer can log directly to the Patient Portal if
he has internet access or an internet enabled cell phone.
Elixir bracelets are unique due to the fact that you can purchase your bracelet from a
stockist, immediately complete and fax the form to Elixir. Your vital medical information
is then immediately available in the event of an emergency. As additional protection the
patient will also receive a wallet card and windscreen sticker with their unique disc
number, call centre number and Patient Portal website address. Thus giving the patient
three ways of protection. There is no filling out of a form, posting it off and waiting for
your lifesaving bracelet to be made and posted back to you, you could wait quite a long
time for this. Our patients are covered the instant that we receive their registration form.
Elixir Medical Bracelets alert any medical officer, or person attending to the patient, that
he/she has a medical condition that needs to be taken into account prior to any treatment
being administered.
The monitoring system is web based, and so our Patient Portal website www.elxmed.com
is accessible from anywhere in the world therefore our patients have worldwide
protection

Q: Who should an Elixir Medical Bracelets
A: Everyone should be wearing an emergency identification piece.
1. If you have a medical condition.
2. If you suffer from Diabetes, Alzheimer’s etc.
3. Allergies (beestings, shellfish, penicillin, morphine, iodine, and many others)
4. Heart conditions,
5. Transplant patients
6. If you are on a medical aid. Ensure you are taken to the correct medical facility.
7. Or simply for Identity purposes (Especially Children)
Q: In an emergency will anyone know?


1. Who you are?
2. If you have a medical condition? (Diabetes, Heart condition, Epilepsy)
3. If you are on medical aid? (Will you be taken to a state or private hospital)
4. If you are on medication (What medication)
5. If you have allergies? (Are you allergic to medication)
6. Who your doctor is? (He knows your condition)
7. Who to contact? (Your next of kin)
8. Children. (Have outings, travel and get lost, they don’t often carry ID)
A: Elixir will know ------ This could save your Life

Q: What I you get?

A: The Elixir Standard Package, You get

1. Free - 24 Hour emergency call centre, monitoring by Chubb Security
2. Free - SMS Service. ALL medical information to the medical officer’s cell in an
emergency
3. Free - Patient Portal www.elxmed.com for medical officer’s worldwide.
4. Free - Patient Portal Website. View all your records and keep them up to date
5. Free - Wallet card & vehicle sticker for added protection on completion of all
documentation
6. Free - Subscription for your first year
A: The Elixir Documax Package, You get

1. Free - 24 Hour emergency call centre, monitoring by Chubb Security
2. Free - SMS Service. ALL medical information to the medical officer’s cell in an
emergency
3. Free - Patient Portal www.elxmed.com for medical officer’s worldwide.
4. Free - Patient Portal Website. View all your records and keep them up to date
5. Free - Wallet card & vehicle sticker for added protection on completion of all
documentation
6. Free - Subscription for your first year
7. Document storage, your medical history with you for life
Q. What does my bracelet do?
A: It could save your life
They alert any medical officer, or whoever is attending the patient, that he/she has a
medical condition that needs to be taken into account prior to any treatment being
administered.
Each bracelet and necklace is pre-engraved with the Chubb Emergency Call centre
telephone number, together with a unique disc number. In an emergency, the attending
medical officer simply phones the emergency number and quotes the disc number to the
operator. The operator will enter the disc number on his computer and his screen will
display all the patients medical information as well as all his personal details, including
Medical condition, Allergies and Medication. In an emergency an SMS will be sent
directly to the attending medical officer within about ten seconds, relaying all vital
information. Once at hospital any nurse/doctor can log onto the website
www.elxmed.com and enter the disc number they will have access to all your medical
information. They will then be in a position to act correctly. If further information is
required they can call the call centre for full personal details.



Q: How does the Patient Portal work?

1. Log onto the Patient Portal Website www.elxmed.com
2. Doctor, Nurse, Paramedic only need to enter your disc number. Your vital
medical records are instantly available to them.
This includes
a)

Security of information:

We have excluded your other personal information for your own security.
However any medical officer can call the CHUBB monitoring centre for all other
relevant information, including next of kin etc. On 0861 362 911
Try the Patient Portal:

Sample Patient
1. Log on to www.elxmed.com
2. Insert Sample disc number 25000
3. Select RSA Identity Number in the drop down
4. Use 25000 as RSA Identity Number
5. Click on search
Q: How do I view and update my info.
A: You as an Elixir member can view all of your information by logging on with your
Disc Number and password. Simply follow the steps above.

Q: How do I update my information.
A: Follow the steps above. Simply click on the UPDATE INFO link on the
left of the screen, fill out the form and press send. An email will be sent to us and we
will update your information
Q: How does the SMS service work

A: Elixir is the first Emergency Medical Identification product to use SMS messaging to
get ALL medical information to the paramedic or doctor at the scene of an accident or in
an emergency situation. All the attending medical officer has to do is give the call centre
operator his cell number. Within approximately 30 seconds, he will receive all the
patient’s information via SMS directly to his cell phone. This information is critical
during the Golden Hour after an accident, it will be the difference between life and death.

Some examples of information to be sent via SMS:

Severe allergies to medication:
Giving a patient a certain medication they are allergic to could kill them rather than save
their life.

Medication complications:
If a patient is on a blood thinning drug (Warfarin) and receives certain medication, there
is a huge risk of haemorrhage, bleeding out and death.

Medical devises:
There are a huge number of patients with pacemakers, a paramedic needs to know this
before treating or again he might kill the patient rather than save their life.
Medical conditions:
There are hundreds of thousands of patients with medical conditions in South Africa.
Diabetics, they can go into a diabetic coma at anytime. Heart condition patients, Organ
donors, Epileptic patients and Transplant patients.
All of the above conditions need special attention before medical treatment, thus
explaining how vital the patient information is to the attending medical officer. Calling a
call centre and trying to write down the information, at night, in the rain, sirens blaring
and people screaming is virtually impossible. Our new monitoring system together with
our Free SMS service will simply, with the click of a mouse SMS all this vital
information to the medical officer’s cell phone. This could and will save a patients life.
We are implementing this SMS system Free of charge to our patients, therefore making
it accessible to everyone who needs it.

Q: What is document storage?

A: Your full medical history with you for life.
Elixir Documax is the perfect complement to your Elixir Emergency Disc
The document page is the very newest innovation on the system. This facilitates the
storing of medical reports on your patient profile.
Documents such as prescriptions, ECG reports, X rays, Patient doctor reports, Post Op
reports, pathology reports and many more can now be captured and embedded on the
Patient profile.
Qualified medical officials will now be able to view and print these documents when
necessary in emergencies.
Since the entire system is Internet based, the service is available anywhere in the world.
Simply put, you have your entire medical history with you wherever you are.
Elixir will upload all your medical documents onto your profile by simply subscribing to
the Elixir Documax Package.
Q: What Packages does Elixir offer and what does it cost

A: Elixir offers two packages

1.Elixir Standard Package R 170.00 (Cash Payment)
This Includes
1. Free - 24 Hour emergency call centre, monitoring by Chubb Security
2. Free - SMS Service. ALL medical information to the medical officer’s cell in an
emergency
3. Free - Patient Portal www.elxmed.com for medical officer’s worldwide.
4. Free - Patient Portal Website. View all your records and keep them up to date
5. Free - Wallet card & vehicle sticker for added protection on completion of all
documentation
6. Free - Subscription for your first year
7. An Elixir Bracelet
8. Package and postage
9. R 60.00 per year on Debit Order (From your second year)
2.Elixir Documax Package R 170.00 (Cash Payment)
This Includes
1. Free - 24 Hour emergency call centre, monitoring by Chubb Security
2. Free - SMS Service. ALL medical information to the medical officer’s cell in an
emergency
3. Free - Patient Portal www.elxmed.com for medical officer’s worldwide.
4. Free - Patient Portal Website. View all your records and keep them up to date
5. Free - Wallet card & vehicle sticker for added protection on completion of all
documentation
6. Free - Subscription for your first year
7. An Elixir Bracelet
8. Package and postage
9. Complete Electronic Medical document Storage for life
10.R 15.00 per month on Debit Order (From your second year)
Q: How does the System relate to Medical Practitioners

A: The system is designed to make a number of facilities available to medical personal
with regard to both the patient and a medical practice. In both instances there are
exceptional benefits to be derived.
Q: How does the system relate to the Patient
Medical emergencies are going to happen, motor accidents, muggings, heart attacks,
strokes, diabetic comas and many, many more.
In these cases it is critical that any relevant medical information pertaining to your patient
must be available to the medical personnel attending your patient as quickly as possible.
This not only relates to critical medical information but also to such detail as the Medical
Aid Society to which the patient belongs, and also their membership number. This
information will determine where the patient will be taken and therefore the quality of
treatment he/she will receive.
Our SMS service ensures that the attending officer, within a matter of seconds will
receive all this information. The value of this service cannot be overemphasised. On
arrival at a hospital, the information will be available to hospital staff on the paramedic’s
cell phone.
Qualified hospital and Pharmacy staff will have access to your patients’ medical history
including your medical reports and prescriptions, via our patient portal www.elxmed.com
Q: Who is this emergency call centre?
A: The emergency call centre is provided by Chubb security services. Chubb are the
largest security organisation in South Africa and their call centre provides Elixir with 24
hour monitoring of all the wearers of Elixir emergency products, for 365 days of the year.
This is the most expensive aspect of the Elixir operation and without Chubb, Elixir would
be forced to charge patients a monthly fee for monitoring. The service is provided by
Chubb, free of charge, as a service to the community.
Q: How does Chubb get the information?
A: Each bracelet or necklace is supplied in a clear plastic envelope. Inside the envelope is
an information sheet that must be filled in by the patient. This form contains all the
information required and when completed, must be faxed to Elixir on the fax number that
appears on the same form (0860 103 684). You can also go to the REGISTER YOUR
DISC page on our information website www.elixirshields.co.za. On receipt of the form,
Elixir will capture the information on their computers once captured this information will
be instantly available on the World Wide Web. This happens within 48 hours. Generally,
the pharmacy, will, as a service, fax the form for the patient.
Q: How is this information sent to Chubb?
A: The I.T. management of all wearers of Elixir pieces (data transmission, e-mail and our
website) is done by South Africa On Line, better known as saol.com. This service is also
provided free of charge by SAOL as service to the community.
Q: What does the range consist of?
A: The bracelets are available for ladies and gents. The only difference between the two
is the length of the chain. The necklaces are hung on a 60 cm chain. Elixir manufactures
only two different medical identity pieces.
An Emergency Bracelet or Necklace a Diabetic Bracelet or Diabetic Necklace
It is vital that you understand the concept fully
Generally, Elixir does not believe in engraving exact medical conditions on the disc
because of the limited space available. More often than not, it is impossible to fit
everything on the disc and something will have to be left off. This omission could prove
fatal. Elixir therefore wants, as far as possible, to force the attending medical officer to
phone the call centre and quote the disc number, or log onto the website
www.elxmed.com and enter the disc number. They will then be given a full medical
report. They will then be in a position to act correctly.

1. The new emergency bracelet or necklace is engraved as follows

Please note there is an international number that can be accessed from anywhere in the
world. All new Discs will now be engraved with the Patient Portal address
www.elxmed.com and local call centre number.
2. The diabetic bracelet or necklace is engraved as follows
Diabetics are a special category of patient because they can, and often do, fall into a
diabetic coma that if recognised, can quickly be treated with sugar water. Thereafter, the
call centre can be contacted for any other information that may be required.
Q: What about maintenance of the pieces
A: The perception that engraving is forever is not correct, in time it will wear off and
become illegible. This will render the piece “Useless”. Elixir levies an annual
subscription of R60.00 from the second year (there is no subscription charge for the first
year). This entitles the wearer to receive a wallet card providing the same detail as the
bracelet and a windscreen sticker alerting officials that the owner subscribes to Elixir
emergency service. In addition, the wearer is encouraged to check his bracelet regularly
for any defects and every two years is entitled to return the piece to Elixir for complete
refurbishing totally free of charge.
WALLET CARD
ELIXIR EMERGENCY CARD
DISC NUMBER 0
www.elxmed.com
OR CALL THIS NUMBER
0861 362 911
BEFORE TREATING
WINDSCREEN STICKER
ELIXIR MEDICAL EMERGENCY
DISC NUMBER
www.elxmed.com
0861 362 911
BEFORE TREATING
It should be noted that certain (not all) medical aids will refund, from savings, the cost to the member on submission of a valid receipt from the pharmacy.

Source: http://www.elixirshields.co.za/pdf/faq.pdf