exelon leverages metrics that matter\256 to evaluate and test\205)
Exelon Leverages Metrics that Matter® to Evaluate and Test Thousands of Employees Company Overview: Exelon, through its subsidiaries, operates in three business segments: Energy Delivery, Generation, and Enterprises. Exelon employs nearly 25,000 people and is headquartered in Chicago, Illinois. Description of Learning Program: Exelon made a strategic investment in a new Enterprise Resource Planning (ERP) system. As a result, a significant training initiative occurred to orient thousands of employees on this system. Business Objectives of the Program: The training program was designed to not only orient the employees on the features and benefits of the system, but mitigate risk of improperly using the system. Training was designed to accomplish both objectives. Measurement Approach: Exelon worked with KnowledgeAdvisors to leverage Metrics that Matter® to accomplish several steps necessary in achieving the learning and business objectives of this high profile program. First, due to the volume of participants the solution needed to be done in the most automated manner. Metrics that Matter® automated the data collection, processing, storage, and reporting of evaluation and test results—saving Exelon literally hundreds of hours of time and thousands of dollars in costs. Second, Exelon needed feedback in a very rapid turnaround time as these training events were occurring all over the U.S. in compact schedules. Metrics that Matter® provided feedback that was instantaneous to instructors and training managers allowing the teams to make adjustments to improve the quality of the training prior to it being rolled out again, sometimes the following day! Third, Exelon needed a way to monitor the quality of its instructors, locations, and varying courses. Metrics that Matter® automatically aggregated the data from multiple events, allowing Exelon to quickly view their top and bottom instructors, courses and locations. Fourth, it was critical to Exelon to ensure the participants were prepared to use the new system. To do this, two tests were designed and integrated into the end of class evaluations. Metrics that Matter® was used to conduct both the evaluation and the test. Metrics that Matter® instantaneously scored each participants test and provided Exelon a real-time listing of who passed and who did not. Exelon was able to use this information to provide a system log-in ID to those who passed and help those who did not understand the system better prior to their receipt of a system log-in ID. Measurement Obstacles: No significant challenges were experienced. Perceived challenges such as improper testing was mitigated by Metrics that Matter® randomizing test questions. Response rates, once perceived a challenge, were mitigated by Metrics that Matter® being easily accessible in the classroom. Response rates have been at or near 100%. Measurement Successes: Multiple benefits were realized by using Metrics that Matter®. Significant cost and time was saved through the automation of both the evaluation process and test process. Real-time reporting ensured continuous improvement and the preservation of high quality. Testing accomplished the business objective of mitigating risk that employees lacking sufficient knowledge and skills would access the system. Aggregations of the data allowed the training group to benchmark instructors, locations, and courses to motivate by example. Overall, Metrics that Matter® has been a positive return on investment for Exelon.
November 4, 2009 LifeCell – Daily News Update October 22, 2009 Key Industry News: Publication sciencedaily.com Damaged knee joints might one day be repaired with cartilage grown from stem cells in a laboratory, based on research by Professor Kyriacos Athanasiou, chair of the UC Davis Department of Biomedical Engineering and his colleagues. Using adult stem ce
Information Centre Inappropriate Soiling - Cats We occasionally encounter this problem with pet cats and although it is not a great problem medically it is certainly aserious one socially!The first thing to determine is that there is no disease present that might explain the problem. Cystitis might cause a catto pass urine in the wrong place, as might diseases that increase urine production