Integration.lv

National Integration Centre
PLAN FOR INTERCULTURAL COMMUNICATION TRAINING
PROGRAMME
To improve knowledge of state, local government and non-governmental organisation specialists, who provide services to third-country nationals, about integration policy and processes and to strengthen knowledge of diversity and intercultural communication skills. To promote understanding, development of professional reflection and professional approach of participants in work with people, who differ in terms of culture, including the promotion of empathy, self-reflection and diverse situation analysis. Summary of “TOPICS” of the planned day:
Day 1: Creation of common theoretical
Day 2: Culture and multicultural
and practical informative base. Up-date of
discovery. Experience of variety. Why is it
problematic issues.
topical in Latvia?
communication. Communication axioms, formation of intercultural Discussions of professional teams — evaluation of the day. Day 3: Personal competence development
Day 4: Professional competence
in interaction and communication with
development in work with third-county
third-country nationals.
nationals.
the field of intercultural communication, including stereotypes, prejudices and their influence on intercultural application and improvement of intercultural competences. DAY 1
10.30 - 11.00
11.00 - 12.00
12.00 - 13:30
Clarification of participant needs and competences.
13.30 - 14.30
14.30 - 16.00
Introduction into the topic (definition and explanation). Who is a
European third-county national? Migration processes and 16.00 - 16.30
16.30 - 18:20
Communication in a culture meeting situation. Meaning of non-
verbal communication, communication axioms. Intercultural 18.20 - 19.00
Participant impressions and thoughts: evaluation of day’s work.
19:00 - 20:00
20:00 - 22.00
DAY 2
8.00 - 9.00
9.00 - 11.00
Retrospection of the previous day and introduction into topic A man forms culture and culture forms a man.
11.00 - 11.30
11.30 - 13.00
Culture forms people! Our similarities are so different.
Culture — difficult to define and varied. Cultural competence: do 13.00 - 14.00
14.00 - 15.30
How a third-country national feels in Latvia? How to get rid of
prejudices and implement culturally sensitive approach to client. 15.30 - 15.50
15.50 - 16.30
DAY 3

10.30 - 11.00
11.00 - 11.30
Introduction, retrospection of the previous time 11.30 - 13.00
Diversity training (multiform trainings) — challenge of
I and others, known and unknown — Unknown concept,
stereotypes, prejudices and their influence on intercultural 13.00 - 14.30
14.00 - 16.00
Perception and interpretation options in intercultural
situations
16.00 - 16.30
16.30 - 19.00
Action models for development, application and improvement
19.00 - 20.00
20:30 - 22.30
DAY 4

8.00 - 9.00
9.00 - 11.00
Retrospection of the previous day and introduction into
Professional and personal dilemmas at work. How to deal
11.00 - 11.30
11.30 - 13.00
Professional values. Professional competences and action
models in work with third-country nationals 13.00 - 13.30
13.30 - 15.00
Functions and roles. Co-operation and professional work
Insight into diversity management
Social infrastructure as support model for third-country
15:00 - 15:10
15:10 - 16.00
Evaluation of training and feedback Certificates

Source: http://integration.lv/images/pdf/training_programme.pdf