Hi! I'd like to speak to ____________.
This is (AGENT NAME)
with Online Pharmacy,
I'm calling with regards to your last refill order of (VIAGRA 10 pills X 100mg)
. (Ask customer if
he recalls the order)
Basing on our records you bought these pills (DATE ON THE CRM / AND PAID AMOUNT)
(CUSTOMER NAME) Were having a promotion today, since you have been a previous customer
you will be given a big discount on your refill.
Instead of paying (Price you mentioned before)
Were going to give this to you for only (Price
and roughly the same price you paid last time we could give you (Double or more
than you offer of pills and give price
) (CUSTOMER NAME)
would you go for (Last
order/Upsell) wait for customer confirmation.
Would you like to ship it via registered airmail or trackable courier service?
Will you be using your (VISA/MASTERCARD/ONLINE CHECK)
*How does your name appear on the card?
(correct spelling/ add Middle Initial if it’s
*And credit card numbers?
(16 digits)(for visa it starts for with no. 4) (for mastercard it starts
for with no. 5)*And the 3 digit code on the back of the card?
If Online Check:
Can I have your 9 digit Bank Routing No.
Your Account No. is?Check No.?And can I have the last 4 digit numbers of your (SSN) Social Security Number?
*Ask customer is this your shipping address? : Get Complete address and ask if it is the same with the billing address.
* Confirm the e-mail *Recap order – Sir! Just a quick recap of everything you will receive( state the order). You will be billed for a total of (state amount). You will have your package within , (for registered 14-21 days) (for trackable 7-14 days).
Thank you so much for doing business with us and have a good day.Bye!
FAQ’s (Frequently Asked Questions):
Q: What does Generic mean?
Generic drugs are produced and distributed without patent protection. A generic contains the same
active ingredients as the brand pills and is identified by its chemical name rather than its brand name. Generics are considered bioequivalent to the brand name counterpart with respect to pharmacokinetic and
pharmacodynamic properties. Therefore, generics are identical to brand pills in dose, strength, route of administration, safety, efficacy, and intended use.
Q: Why do the shape and/or color of the generic pill differ from the branded one? And why
does the name printed on the pill differ from the branded one?
The contents of generic pills and brand name medicines are exactly the same. The only difference is the
name. The name printed on the pill is the active ingredient used there. This is because the manufacturers of generic drugs cannot use brand names on their pharmaceuticals due to copyright.
Q: Why are generic drugs cheaper than the brand name ones?
Most new drugs, when they are first introduced are patent-protected by the government for 17 years.
Other companies cannot sell that drug during that time. This allows the company that developed the drug
to sell it exclusively and make back the research money that was spent to develop it. When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the
drug. And because they don't need to worry about investment costs, the competing companies can sell their products at a much lower price.
Q: What is the quality of generic drugs?
Generic drugs must have identical active ingredients, the quantity and speed of absorption of its active
ingredients into the bloodstream as their brand name counterparts. Therefore, the quality of generic drugs
is the same as its brand name counterparts, even if they differ in shape or/and color.
Q: What are the manufacturing standards for generic drugs?
The manufacturing standards for generic pharmaceutical companies are exactly the same as those set
for brand name pharmaceutical companies. All pharmaceutical companies pass stringent and regular inspections by the relevant authorities.
Q: How do Soft drugs differ from Regular?
Soft drugs are dissolved under the tongue, and this makes the drug act faster than the regular one. Also
because of that, you are allowed to take alcohol prior to the sexual intercourse. With regular tabs drinking
alcohol is strongly not recommended and the drug acts slower.Q: Are your products approved by FDA?
Our products are approved by Indian FDA, as that's where they are manufactured and shipped from.Q:What is the package like?
The pills come in one or more blister packs in an envelope. We value your privacy and therefore on the
envelope it will state only your name and your shipping address.
Q: Do you ship internationally?
Yes, we ship internationally.Q:Will I get a tracking number after the order is shipped?
Yes, when your order is shipped you will receive an email confirming this and providing you with a
Q:Where can I track my order?
The website to track your order depends on the country where the order is being delivered to. Please,
check our Shipping Terms section to find the correct website for your country.
Q: What if my order is delayed at customs?
If your order is held up at customs and you do not receive your order, please contact us and we will
reship your order at our expense or if you cannot wait for the reshipment we may return your money.
Q:What am I to do if part of my order is missing?
If you are missing part of the order it was most likely sent in more than one package and you will receive
it in the next couple of days. In any case, please contact us and we will find out the reason and reship the
missing pills if needed.
EMS trackable services 7-10 business days.
Trackable Registered mail – 10-21 days.
The customer will receive email with the confirmation of price and quantity, shipping address.
Revision Date: 01/04/2011Revision: 1Supersedes Date: 24/03/2011SECTION 1: IDENTIFICATION OF THE SUBSTANCE/MIXTURE AND OF THE COMPANY/UNDERTAKING1.2. Relevant identified uses of the substance or mixture and uses advised against1.3. Details of the supplier of the safety data sheetTHE CARBON GROUPRINGASKIDDYCORKIRELANDTel: +353 21 4378988Fax: +353 21 4378950E-mail: [email protected] Contact: DCM
gen. Svobodu 40, 90201 Pezinok, Slovakia e-mail: [email protected] tel.: +421 905 532 576 February 2000 - present Partners for Democratic Change Slovakia • trainer, facilitator and consultant for not-for-profit organizations, businesses, and other institutions, specializing in soft skills development, intercultural communication, business planning etc.; • designing, implementing, and evaluati